TAC Tales #19: Butt-in-Chair

This one falls into the category of, “I probably shouldn’t post this, especially now that I’m at Cisco again,” but what the heck. I’ve often mentioned, in this series, the different practices of...

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Where does time go?

Two things can almost go without saying: If you start a blog, you need to commit time to writing it. When you move up in the corporate world, time becomes a precious commodity. When I started this blog several years ago, I was a...

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TAC Tales #18: All at once

The case came into the routing protocols queue, even though it was simply a line card crash.  The RP queue in HTTS was the dumping ground for anything that did not fit into one of the few other specialized queues we had.  A...

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TAC Tales #17: Escalations

When you open a TAC case, how exactly does the customer support engineer (CSE) figure out how to solve the case?  After all, CSEs are not super-human.  Just like any engineer, in TAC you have a range of brilliant to...

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CCIE Enterprise Infrastructure

There were quite a few big announcements at Cisco Live this year.  One of the big ones was the overhaul of the certification program.  A number of new certifications were introduced (such as the DevNet CCNA/CCNP), and the...

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Inside Cisco Live

  While I’m thinking about another TAC Tale, I’m quite busy working on slides for Cisco Live.  I figured this makes for another interesting “inside Cisco” post, since most people who have been to the...

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Blog Updates

A lot of the blog posts I write begin with “I’m just too busy to blog these days!”  Luckily, I have dozens of drafts so often blogging is just a question of cleaning up something I wrote a long time ago. ...

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