I’ve mentioned before that, despite being on the Routing Protocols team, I spent a lot of time handling crash cases in TAC. At the time, my queue was just a dumping ground for cases that didn’t fit into any other...
Read More“Progress might have been alright once, but it has gone on too long.” – Ogden Nash The book The Innovator’s Dilemma appears on the desk of a lot of Silicon Valley executives. Its author, Clayton...
Read MoreIn my last post, I discussed the BBS and how it worked. (It would be helpful to review, to understand the terminology.) In this post, I have resurrected, in part, the BBS I used to run from 1988-1990. It was called “The...
Read MoreWith Coronavirus spreading, events shut down, the Dow crashing, and all the other bad news, how about a little distraction? Time for some NetStalgia. Back in the mid 1990’s, I worked at a computer consulting firm called...
Read MoreI was working at Juniper when the CIO asked me to apply for a government security clearance. There were a number of hacking attempts on our network, and a security clearance would make me eligible for briefings from the...
Read MoreThis one falls into the category of, “I probably shouldn’t post this, especially now that I’m at Cisco again,” but what the heck. I’ve often mentioned, in this series, the different practices of...
Read MoreTwo things can almost go without saying: If you start a blog, you need to commit time to writing it. When you move up in the corporate world, time becomes a precious commodity. When I started this blog several years ago, I was a...
Read MoreIt’s inevitable, as we get older, that we look back on the past with a certain nostalgia. That said, I think that computing in the era when I was growing up, the 1980’s, was more fun and interesting than it is now. ...
Read MoreThe case came into the routing protocols queue, even though it was simply a line card crash. The RP queue in HTTS was the dumping ground for anything that did not fit into one of the few other specialized queues we had. A...
Read MoreIn the last article on technical interviewing, I told the story of how I got my first networking job. The interview was chaotic and unorganized, and resulted in me getting the job and being quite successful. In this post,...
Read MoreWhen you open a TAC case, how exactly does the customer support engineer (CSE) figure out how to solve the case? After all, CSEs are not super-human. Just like any engineer, in TAC you have a range of brilliant to...
Read MoreThere were quite a few big announcements at Cisco Live this year. One of the big ones was the overhaul of the certification program. A number of new certifications were introduced (such as the DevNet CCNA/CCNP), and the...
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