TAC Tales #18: All at once

The case came into the routing protocols queue, even though it was simply a line card crash.  The RP queue in HTTS was the dumping ground for anything that did not fit into one of the few other specialized queues we had.  A...

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TAC Tales #17: Escalations

When you open a TAC case, how exactly does the customer support engineer (CSE) figure out how to solve the case?  After all, CSEs are not super-human.  Just like any engineer, in TAC you have a range of brilliant to...

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CCIE Enterprise Infrastructure

There were quite a few big announcements at Cisco Live this year.  One of the big ones was the overhaul of the certification program.  A number of new certifications were introduced (such as the DevNet CCNA/CCNP), and the...

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Inside Cisco Live

  While I’m thinking about another TAC Tale, I’m quite busy working on slides for Cisco Live.  I figured this makes for another interesting “inside Cisco” post, since most people who have been to the...

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Blog Updates

A lot of the blog posts I write begin with “I’m just too busy to blog these days!”  Luckily, I have dozens of drafts so often blogging is just a question of cleaning up something I wrote a long time ago. ...

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Moving carpets for $2000

I worked for two years at a Cisco Gold Partner.  The first year was great.  We were trying to start up a Cisco practice in San Francisco (they were primarily a Citrix partner before), so my buddy and I wined and dined Cisco...

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I am not a coder!

I recently replied to a comment that I think warrants a full blog post. I’ve been here at Cisco working on programmability for a few years.  Brian Turner wrote in to say, essentially:  Hang on!  I became a network engineer...

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