I was doing well on the blog for a few months but lately fell behind. With (now) 12 people reporting to me, and three major areas of responsibility (SD-Access, Assurance, and Programmability), it’s not easy to find time...
Read MoreMy first full-time networking job was at the San Francisco Chronicle. Now there isn’t much to the Chronicle anymore, but in the early 2000’s the newspaper was still going strong. It was the beginning of the...
Read MoreI’ve been in this industry a while now, and I’ve done a lot of jobs. Certainly not every job, but a lot. My first full time network engineering job came in 2000, but I was doing some networking for a few years...
Read MoreI was hoping to do a few technical posts but my lab is currently being moved, so I decided to kick off another series of posts I call “NetStalgia”. The TAC tales continue to be popular, but I only spent two years in...
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In a previous post I had mentioned I co-authored a book on IOS XE Programmability with some...
Read MoreI’ve mentioned in previous TAC Tales that I started on a TAC team dedicated to enterprise, which made sense given my background. Shortly after I came to Cisco the enterprise team was broken up and its staff distributed...
Read MoreAn old networking friend whom I mentored for his CCIE a long time ago wrote me an email: I’ve been a CCIE for 10 years now, he said, and I’m feeling like a dinosaur. Everyone wants people who know AWS and...
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Cisco Live Orlando has wrapped up, at least for me, and I can relax until Cisco Live Europe in...
Read MoreTwo years ago I published my Ten Years a CCIE series. Actually, I had written the series a couple years before I published it, but as I say in my introduction to the series, I felt it was a bit self-indulgent an uninteresting,...
Read MoreEveryone who’s worked in TAC can tell you their nightmare case–the type of case that, when they see it in the queue, makes them want to run away, take an unexpected lunch break, and hope some other engineer grabs...
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I’m somewhat recovered from an exhausting week. I spent last week with a team of 10 others...
Read MoreA common approach for TAC engineers and customers working on a tough case is to just “throw hardware at it.” Sometimes this can be laziness: why troubleshoot a complex problem when you can send an RMA, swap out a...
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