When you open a TAC case, how exactly does the customer support engineer (CSE) figure out how to solve the case? After all, CSEs are not super-human. Just like any engineer, in TAC you have a range of brilliant to...
Read MoreThere were quite a few big announcements at Cisco Live this year. One of the big ones was the overhaul of the certification program. A number of new certifications were introduced (such as the DevNet CCNA/CCNP), and the...
Read MoreI think it’s fair to say that all technical marketing engineers are excited for Cisco Live, and happy when it’s over. Cisco Live is always a lot of fun–I heard one person say “it’s like a family...
Read MoreWhile I’m thinking about another TAC Tale, I’m quite busy working on slides for Cisco Live. I figured this makes for another interesting “inside Cisco” post, since most people who have been to the...
Read MoreIt seems to be rank heresy for someone working in the valley to say it, but let me say it anyways. I don’t agree with the axiom of the technology industry which states that all technological progress is always good. Many...
Read MoreA lot of the blog posts I write begin with “I’m just too busy to blog these days!” Luckily, I have dozens of drafts so often blogging is just a question of cleaning up something I wrote a long time ago. ...
Read MoreI’ve wanted to kick off a series for a while now on technical interviewing. Let me begin with a story. My first job interview for a full network engineering role was at the San Francisco Chronicle in 2000. I had been...
Read MoreI worked for two years at a Cisco Gold Partner. The first year was great. We were trying to start up a Cisco practice in San Francisco (they were primarily a Citrix partner before), so my buddy and I wined and dined Cisco...
Read MoreI recently replied to a comment that I think warrants a full blog post. I’ve been here at Cisco working on programmability for a few years. Brian Turner wrote in to say, essentially: Hang on! I became a network engineer...
Read MoreI’ve mentioned before that EIGRP SIA was my nightmare case at TAC, but there was one other type of case that I hated–QoS problems. Routing protocol problems tend to be binary. Either the route is there or it...
Read MoreI was doing well on the blog for a few months but lately fell behind. With (now) 12 people reporting to me, and three major areas of responsibility (SD-Access, Assurance, and Programmability), it’s not easy to find time...
Read MoreMy first full-time networking job was at the San Francisco Chronicle. Now there isn’t much to the Chronicle anymore, but in the early 2000’s the newspaper was still going strong. It was the beginning of the...
Read More
Recent Comments