A Passive Star

I was hoping to do a few technical posts but my lab is currently being moved, so I decided to kick off another series of posts I call “NetStalgia”.  The TAC tales continue to be popular, but I only spent two years in...

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TAC Tales #15: Loopy

I’ve mentioned in previous TAC Tales that I started on a TAC team dedicated to enterprise, which made sense given my background.  Shortly after I came to Cisco the enterprise team was broken up and its staff distributed...

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TAC Tales #14: Stuck in Active

Everyone who’s worked in TAC can tell you their nightmare case–the type of case that, when they see it in the queue, makes them want to run away, take an unexpected lunch break, and hope some other engineer grabs...

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TAC Tales #12: SACK of trouble

When I first started at Cisco TAC, I was assigned to a team that handled only enterprise customers.  One of the first things my boss said to me when I started there was “At Cisco, if you don’t like your boss or your...

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In Praise of Vendor Lock-In

There is one really nice thing about having a blog whose readership consists mainly of car insurance spambots:  I don’t have to feel guilty when I don’t post anything for a while.  I had started a series on...

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