Tag: p1

TAC Tales #12: SACK of trouble

When I first started at Cisco TAC, I was assigned to a team that handled only enterprise customers.  One of the first things my boss said to me when I started there was “At Cisco, if you don’t like your boss or your...

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TAC Tales #10: Out to Lunch

When you work at TAC, you are required to be “on-shift” for 4 hours each day.  This doesn’t mean that you work four hours a day, just that you are actively taking cases only four hours per day.  The other four...

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